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Terms and Conditions

Nannies in Dubai

  1. 1 - Service Scope
    • - Services are provided on a per-hour or part-time basis as per the client’s request.
    • - Helpers are assigned based on availability and suitability for the requested service.
  2. 2 - Fees and Payment
    • - Service fees are charged per hour, with a standard rate of AED 65/hour for additional tasks outside the agreed scope.
    • - Payments for ad-hoc services must be made upfront or upon completion of service.
    • - For part-time services, monthly payments must be made in advance, on or before the first day of the service month.
    • - Late payments for part-time services may incur a penalty of 1% of the outstanding amount per day.
  3. 3 - Service Cancellation
    • - Ad-hoc bookings must be canceled at least (Notice period) in advance to avoid cancellation charges.
    • - For part-time services, clients may cancel with (Notice period) written notice. Refunds, if applicable, will be credited as a pro-rata amount.
  4. 4 - Helper Assignment
    • - The company reserves the right to replace helpers if needed, ensuring minimal disruption to services.
    • - Helpers assigned for part-time or ad-hoc services are not permanent and are scheduled based on the company’s operational capabilities.
  5. 5 - Liability
    • - The company is not responsible for damages, injuries, or losses incurred during the provision of ad-hoc or part-time services unless caused by its negligence.
    • - Clients must report any complaints or issues regarding the service within 24 hours of occurrence.
  6. 6 - Force Majeure
    • - Services may be delayed or canceled due to unforeseen circumstances beyond the company’s control, such as natural disasters or public emergencies.


  7. 7 - Transportation (if applicable)
    • - Transportation of helpers for ad-hoc services is included unless otherwise stated.
    • - Additional costs incurred due to changes in service location or schedule are the client’s responsibility.
  8. 8 - Confidentiality
    • - All information shared by the client for service provision will remain confidential and will not be disclosed to third parties without consent.



  9. 9 - Dispute Resolution
    • - -Disputes related to ad-hoc or part-time services will be resolved through mutual discussion. If unresolved, legal action will follow the jurisdiction of Dubai, UAE.