- Services are provided on a per-hour or part-time basis as per the client’s request.
- Helpers are assigned based on availability and suitability for the requested service.
2 - Fees and Payment
- Service fees are charged per hour, with a standard rate of AED 65/hour for additional tasks outside the agreed scope.
- Payments for ad-hoc services must be made upfront or upon completion of service.
- For part-time services, monthly payments must be made in advance, on or before the first day of the service month.
- Late payments for part-time services may incur a penalty of 1% of the outstanding amount per day.
3 - Service Cancellation
- Ad-hoc bookings must be canceled at least (Notice period) in advance to avoid cancellation charges.
- For part-time services, clients may cancel with (Notice period) written notice. Refunds, if applicable, will be credited as a pro-rata amount.
4 - Helper Assignment
- The company reserves the right to replace helpers if needed, ensuring minimal disruption to services.
- Helpers assigned for part-time or ad-hoc services are not permanent and are scheduled based on the company’s operational capabilities.
5 - Liability
- The company is not responsible for damages, injuries, or losses incurred during the provision of ad-hoc or part-time services unless caused by its negligence.
- Clients must report any complaints or issues regarding the service within 24 hours of occurrence.
6 - Force Majeure
- Services may be delayed or canceled due to unforeseen circumstances beyond the company’s control, such as natural disasters or public emergencies.
7 - Transportation (if applicable)
- Transportation of helpers for ad-hoc services is included unless otherwise stated.
- Additional costs incurred due to changes in service location or schedule are the client’s responsibility.
8 - Confidentiality
- All information shared by the client for service provision will remain confidential and will not be disclosed to third parties without consent.
9 - Dispute Resolution
- -Disputes related to ad-hoc or part-time services will be resolved through mutual discussion. If unresolved, legal action will follow the jurisdiction of Dubai, UAE.
