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About us
Contact us

Contact us

Our team of custome rcare is ready to hear from you.

Contact us

WhatsApp

+971 (4) 549 7300

Call

+971 (4) 549 7300

Visit us

Sheikha Noora tower Floor #6 - office #607

Working hours

Mon - Sun

9 Am - 11 Pm

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FAQ

Do you have any questions for us?

For what minimum period can I order the work of domestic staff?vicekeeper FAQ
You can use the services of a babysitter, housekeeper, cleaner or other employee for an hour. The prices can vary according to the service chosen
How long is the Contract for the provision of services?vicekeeper FAQ
You can sign a contract with us for an hour, a day or a month, depending on your needs for helpers around the house.
How is the payment made?vicekeeper FAQ
Pay for the employee’s work in any way convenient for you: in cash or by bank transfer with Visa, Mastercard cards. We work both on prepayment and with payment based on the result.
If there are more than 2 children in my family, do I need a second nanny?vicekeeper FAQ
We take care of the time and well-being of our clients, freeing them from household duties. Thanks to the qualified work of our specialists, the house is always cozy and clean, harmony reigns, and positive energy is preserved, and on a walk your children will receive due attention from a caring nanny. To accompany 3 or more children, we recommend that you use the services of an additional assistant for maximum comfort of each child.
How well does the staff know the traditions and habits of the residents of the UAE and Dubai?vicekeeper FAQ
Trained housekeepers, cleaners and nurses from the Philippines, who have completed preliminary training in the United Arab Emirates and are maximally adapted to the traditions and customs of local residents, come to your aid, so you can be completely confident in the professionalism of each of our employees.
What is your minimum and maximum hours?vicekeeper FAQ
We accept 4 hours minimum booking and maximum 12 hours per day.
What are the nationalities of your cleaners and caregivers?vicekeeper FAQ
We have amazing Filipino workers with minimum 5 years experience in home management and childcare.
Are your nannies certified?vicekeeper FAQ
Yes, all our nannies and caregivers undergone first aid and basic life support training accredited by American Safety and Health Institute (ASHI) and Dubai Ambulance so they are ready for life emergencies.
What are your charges?vicekeeper FAQ
We provide part-time and full time support to families. Charges depends on the requirements of the client. A customized quotation is provided after the free consultation with our experts.
What trainings are provided to your workers?vicekeeper FAQ
We have 4 levels of internal training for our all-around nannies namely: home management, childcare with growth & development module, housekeeping with care of luxury wardrobe and cooking. For our certified caregivers, they are trained with growth & development, sensory play, sleep training, tummy time and colic management.
What if I am not satisfied with the performance of the worker?vicekeeper FAQ
We have a backup caregiver/nanny system in-placed so we allow unlimited replacement of staff.
What about the transportation of the nannies or caregivers?vicekeeper FAQ
We pick and drop our ladies but for bookings that starts or ends between 9:30pm – 6:00am, the client is responsible to pay for the transportation.