Frequently Asked Questions

Check our mobile app

Your Questions, Answered

What is Vicekeeper and what services do you provide?

Vicekeeper is a staffing service for households, families, and events. We provide nannies, housekeepers, and caregivers.

In which regions are Vicekeeper’s services available?

Our services are available throughout the UAE. Live-in and live-out options are offered nationwide, and you can check specific availability with our support team.

How is Vicekeeper different from other staffing services?

We thoroughly screen every staff member, guarantee proper certification, and provide replacements if needed. Booking and payments are processed online, making the service fast and secure.

How do you select your staff?

All staff members undergo document verification, interviews, English and IQ test screening, training, and certification in line with UAE standards.

What certifications and licenses do your staff hold?

All our caregivers are certified and hold verified medical clearances.

Can I choose staff by language or nationality?

Our team consists of Filipina caregivers only, chosen for their proven professionalism, strong work ethic, and excellent reputation in caregiving.

What levels of staff qualification are available?

We offer only professional and advanced caregivers, ensuring you receive the highest level of care and expertise.

How do you protect client data?

All personal data is encrypted and never shared with third parties.

Do you provide insurance or a guarantee when hiring staff?

Yes, we offer a service guarantee: if any issue arises, we will provide a replacement or service credit in accordance with our policy.

How do you ensure the quality of staff performance?

We ensure excellence by combining client feedback with regular evaluations and continuous training to keep our caregivers’ skills up to the highest standards.

How does booking through the app work?

1. Register in the app.
2. Select the staff category.
3. Choose the date, time, and any special requirements.
4. Complete payment online.

What is the minimum and maximum duration for hiring staff?

The minimum booking is 4 hours. The maximum is 12 hours per day.

Can I book staff for a one-time service?

Yes, one-time bookings are available.

What payment methods do you accept?

Payments are made easily online via a direct payment link. If there’s ever a problem with your transaction, our support team is here to help.

Do you offer discounts for long-term clients?

Yes, our regular clients enjoy loyalty benefits and added value over time.

Can I request a replacement if a staff member is not a good fit?

Yes, you can request a replacement at no extra cost.

What is your cancellation policy?

You can cancel bookings in the app. If cancellation is made in advance, a service credit will be issued in accordance with our policy.

What happens if a staff member is sick or unavailable?

We will promptly arrange a replacement or provide service credit in line with our policy.

How can I contact customer support?

Our support team is available every day from 9 AM to 11 PM (UAE time) via in-app chat, email, and phone.

Can I specify special requirements for staff?

Yes, you may specify dietary restrictions, allergies, religious practices, or other preferences.

Do staff follow health and hygiene protocols?

Yes, all staff undergo regular medical checks and hygiene training.

Can I book staff for events?

Yes, we provide helpers for private and corporate events.

What documents are issued when hiring staff?

An official service agreement is signed, outlining all conditions.

Who is the legal employer – Vicekeeper or the client?

Vicekeeper is the legal employer; the client receives the service under the agreement.

Do your services comply with UAE labor regulations?

Yes, all staff are employed in accordance with UAE labor laws and regulations.