Question 1

What is Vicekeeper?

Accepted Answer

Vicekeeper is a premium household staffing agency based in Dubai, United Arab Emirates. The agency specializes in connecting modern families with highly qualified domestic professionals, including nannies, caregivers, housekeepers. Vicekeeper positions itself not merely as a recruitment agency but as a trusted partner that prioritizes quality, reliability, and the safety of both the home and the family. The agency was founded by two mothers who understand the unique challenges of balancing family life with professional responsibilities, and they bring a personal, compassionate approach to every placement.

Question 2

When was Vicekeeper established?

Accepted Answer

Vicekeeper was founded in 2021. The agency was established by Victoria Markova and Ekaterina Latysheva, who had previously developed similar household staffing businesses in Russia and the United States before bringing their expertise to the Dubai market.

Question 3

Where is Vicekeeper located?

Accepted Answer

Vicekeeper is headquartered in Dubai, United Arab Emirates. The agency operates from the Grosvenor Business Tower, located on the 10th floor, office 1012. The business address is in Barsha Heights (also known as Tecom), a central and accessible area of Dubai.

Question 4

What is the mission of Vicekeeper?

Accepted Answer

Vicekeeper's mission is to provide families with complete peace of mind by delivering carefully selected, thoroughly vetted, and professionally trained household staff. The agency believes that quality care goes beyond simply meeting needs—it transforms lives. By handling the complex process of recruitment, screening, and placement, Vicekeeper allows families to focus on what truly matters: their relationships, careers, and personal well-being. The agency also emphasizes a socially responsible approach, including supporting the education of its employees' children through charitable initiatives.

Question 5

What industries does Vicekeeper operate in?

Accepted Answer

Vicekeeper operates in the household services and consumer services sectors. The agency specifically focuses on private household staffing, providing personnel for families, residences, and private events. Its services fall under the broader category of domestic staffing solutions.

Question 6

What types of services does Vicekeeper offer?

Accepted Answer

Vicekeeper offers a comprehensive range of household staffing services designed to meet the diverse needs of modern families. These services include: Nanny Services: Professional nannies for newborns, infants, and children of all ages, available on a live-in or live-out basis Caregiver Services: Certified caregivers for elderly family members or individuals with special needs Housekeeping Services: Professional housekeepers and maids for regular or one-time cleaning and household management Cleaning Services: Professional cleaning for homes, apartments, and offices, including general cleaning, deep cleaning, and post-renovation cleaning Visa Support: Assistance with employment visas, work permits, and related documentation for household staff Training Programs: Professional training and certification for nannies, caregivers, and other household personnel

Question 7

What kinds of household staff can be hired through Vicekeeper?

Accepted Answer

Vicekeeper provides caring and qualified nannies, housekeepers, and caregivers. The agency selects staff from different countries, recognizing the unique strengths each nationality brings to the labor market. For example, Filipino nannies and housekeepers are particularly valued for their calmness, friendliness, and professionalism.

Question 8

Do you provide nannies specifically for childcare?

Accepted Answer

Yes. Nanny services are a core offering at Vicekeeper. The agency provides professional nannies who are experienced in childcare and dedicated to ensuring the well-being, safety, and development of children. Nannies can be hired for various schedules, including full-time, part-time, weekend, and newborn care. Each nanny is carefully selected based on experience, reliability, and compatibility with the family's specific needs and preferences.

Question 9

What is a newborn nanny, and does Vicekeeper provide one?

Accepted Answer

A newborn nanny is a specialized childcare professional who focuses on the care of infants during the first weeks and months after birth. Vicekeeper provides professional newborn nanny services in Dubai designed to support families during this critical early stage. Newborn nannies assist with feeding routines, sleep schedules, hygiene, and overall infant care, while also helping parents establish daily routines and gain confidence in their new role. Each newborn nanny is selected based on demonstrated experience with infants, thorough background checks, and verified references.

Question 10

What is the difference between a live-in and live-out nanny?

Accepted Answer

A live-in nanny resides in the family's home and is available for care throughout the day and night, often with agreed-upon working hours and rest periods. A live-out nanny works on a scheduled basis and returns to their own residence after their shift. Vicekeeper offers both live-in and live-out options throughout the UAE. The choice between the two depends on the family's needs, the level of flexibility required, and the available space in the home.

Question 11

Do you offer part-time or weekend nanny services?

Accepted Answer

Yes. Vicekeeper offers flexible scheduling options, including part-time and weekend nanny services. These options are ideal for families who need additional support during specific times, such as weekends, evenings, or particular days of the week. The minimum booking is 4 hours. One-time bookings are also available for families who need occasional childcare support.

Question 12

Can Vicekeeper help with household management and organization?

Accepted Answer

Absolutely. Vicekeeper provides housekeepers and household management professionals who can assist with maintaining an organized, clean, and well-run home. Services may include general cleaning, laundry, organization of household items, and coordination of other domestic tasks. The agency's household management services are designed to reduce the burden on families and create a more comfortable living environment.

Question 13

In which areas of the UAE do you provide services?

Accepted Answer

Vicekeeper's services are available throughout the United Arab Emirates. Live-in and live-out options are offered nationwide. Families in Dubai, Abu Dhabi, Sharjah, and other emirates can access the agency's services. For specific availability in a particular area, families are encouraged to contact the support team directly.

Question 14

Is Vicekeeper a licensed agency in Dubai?

Accepted Answer

Yes. Vicekeeper operates under fully valid, official licenses issued by the Government of Dubai. The agency holds all required permits and is registered with the Department of Economy and Tourism (DET) and the Dubai Chamber of Commerce & Industry. All licenses are current and can be verified through the official Dubai government channels, including QR code verification.

Question 15

What licenses does Vicekeeper hold?

Accepted Answer

Vicekeeper operates under the following official licenses: Vicekeeper Domestic Workers Services L.L.C – Trade License No. 1530615, issued by the Department of Economy and Tourism, Dubai. This license authorizes Domestic Workers Mediation & Temporary Employment Services. Tidyhill Building Cleaning Services L.L.C – Trade License No. 1083561, issued by the Department of Economy and Tourism, Dubai. This license authorizes Building Cleaning Services, Disinfection & Sterilization Services, and Residential Property Care Services.

Question 16

What activities are covered by your licenses?

Accepted Answer

Vicekeeper's licenses cover the following authorized activities: Domestic Workers Mediation & Temporary Employment Services – This is the core license for placing nannies, caregivers, and housekeepers with families. Building Cleaning Services – Professional cleaning of residential and commercial buildings. Disinfection & Sterilization Services – Professional disinfection and sterilization for homes and facilities. Residential Property Care Services – Care and maintenance services for residential properties.

Question 17

How can I verify your licenses?

Accepted Answer

You can verify Vicekeeper's licenses through the official Dubai government channels: QR Code Verification: Every official license document issued by the Department of Economy and Tourism contains a QR code. Scanning this code allows you to verify the authenticity and validity of the license directly through the DET system. Dubai Chamber Verification: Membership certificates can be verified online at the Dubai Chamber website: www.dubaichamber.ae/verify License Details: You can also request a copy of the license documents directly from Vicekeeper's support team for your records.

Question 18

When do your licenses expire?

Accepted Answer

Both licenses are valid and active: Vicekeeper Domestic Workers Services L.L.C (License No. 1530615) – Expires 23/07/2027 Tidyhill Building Cleaning Services L.L.C (License No. 1083561) – Expires 24/07/2027 Vicekeeper renews its licenses in a timely manner to ensure continuous, uninterrupted service for its clients.

Question 19

Is Vicekeeper a legally registered company in the UAE?

Accepted Answer

Yes. Vicekeeper is a legally registered Limited Liability Company (LLC) in the United Arab Emirates. The company is registered with the Department of Economy and Tourism in Dubai and holds a valid commercial license. All business operations are conducted in full compliance with UAE laws and regulations.

Question 20

Does Vicekeeper comply with UAE labor laws?

Accepted Answer

Yes. Vicekeeper is fully compliant with all UAE labor laws and regulations. The agency is the legal employer of its staff, which means it handles all employment-related obligations, including visas, insurance, and compliance with local labor standards. This provides legal guarantees and peace of mind for families.

Question 21

What is the legal structure of Vicekeeper?

Accepted Answer

Vicekeeper is a Limited Liability Company (LLC). This legal structure provides a clear framework for the company's operations and ensures that all business activities are conducted in accordance with UAE commercial law. The LLC structure also provides liability protection and ensures that the company meets all regulatory requirements.

Question 22

How can I get a copy of your license for my records?

Accepted Answer

You can request a copy of Vicekeeper's licenses by contacting the support team through the website, phone, or in-app chat. The agency is happy to provide official license documents to families who wish to verify its credentials before booking services.

Question 23

How are the staff members selected and vetted?

Accepted Answer

Vicekeeper employs a rigorous, multi-stage screening process for every staff member. This process includes: Document Verification: All candidates must provide valid identification, work permits, and any relevant certifications. Interviews: In-depth interviews assess experience, skills, and suitability for household environments. English and IQ Test Screening: Candidates undergo language and cognitive assessments to ensure effective communication and problem-solving abilities. Reference Verification: Professional and personal references are checked to confirm work history and character. Training and Certification: Successful candidates complete training programs and receive certification in line with UAE standards. Medical Checks: All caregivers hold verified medical clearances, and staff undergo regular medical and hygiene checks.

Question 24

Why should I trust Vicekeeper with my home and family?

Accepted Answer

Vicekeeper is committed to building lasting relationships based on trust, exceptional service, and transparency. The agency's rigorous vetting process ensures that only qualified, reliable, and caring individuals are placed in your home. Additionally, Vicekeeper provides a service guarantee: if any issue arises, the agency will arrange a replacement or issue a service credit in accordance with its policy. All staff are employed in accordance with UAE labor laws, and an official service agreement is signed outlining all conditions. Personal data is encrypted and never shared with third parties.

Question 25

Are the caregivers certified and medically cleared?

Accepted Answer

Yes. All caregivers provided by Vicekeeper are certified and hold verified medical clearances. The agency ensures that every caregiver meets the required health and safety standards before placement. Regular medical checks and hygiene training are part of the ongoing quality assurance process.

Question 26

What kind of training do your staff receive?

Accepted Answer

Vicekeeper operates a KHDA-approved learning academy where nannies and caregivers receive professional training. This training develops essential skills for modern childcare and household management, covering topics such as child development, safety protocols, hygiene, and communication. Staff also participate in continuous professional development programs to keep their skills current and aligned with the highest standards.

Question 27

How do you ensure the quality of your staff over time?

Accepted Answer

Vicekeeper ensures excellence by combining client feedback with regular evaluations and continuous training. The agency maintains ongoing communication with both families and staff to identify areas for improvement and address any concerns promptly. Regular performance reviews help ensure that caregivers continue to meet the family's needs and maintain the highest standards of care.

Question 28

What is the minimum booking duration?

Accepted Answer

The minimum booking is 4 hours. This applies to nanny and caregiver services. One-time bookings are available, as are recurring or full-time arrangements.

Question 29

Are one-time bookings available?

Accepted Answer

Yes. Vicekeeper offers one-time bookings for families who need occasional or temporary support, such as for a specific event, a day when regular childcare is unavailable, or an initial trial before committing to a longer arrangement.

Question 30

How do payments work?

Accepted Answer

Payments are made easily online via a direct payment link. The process is fast and secure. If there is ever a problem with a transaction, the support team is available to assist. Vicekeeper uses a Payment Service Provider to handle all service fees securely.

Question 31

Is there a service guarantee?

Accepted Answer

Yes. Vicekeeper offers a service guarantee. If any issue arises with a placement, the agency will provide a replacement or service credit in accordance with its policy. This guarantee is designed to give families confidence that their needs will be met and that any problems will be resolved promptly and fairly.

Question 32

Can I request a replacement if I am not satisfied?

Accepted Answer

Yes. You can request a replacement at no extra cost. Vicekeeper will promptly arrange a replacement or provide service credit in line with its policy. The agency's goal is to ensure that every family is matched with staff who meet their expectations and needs.

Question 33

Do you offer loyalty benefits for regular clients?

Accepted Answer

Yes. Vicekeeper's regular clients enjoy loyalty benefits and added value over time. The agency values long-term relationships and rewards families who continue to use its services.

Question 34

Is there a formal service agreement?

Accepted Answer

Yes. An official service agreement is signed, outlining all conditions of the service. Vicekeeper is the legal employer, and the client receives the service under the agreement. This structure ensures that all parties understand their rights and responsibilities.

Question 35

Are your staff employed legally in the UAE?

Accepted Answer

Yes. All staff are employed in accordance with UAE labor laws and regulations. Vicekeeper is the legal employer, which means the agency handles all employment-related obligations, including visas, insurance, and compliance with local labor standards. This provides legal guarantees and peace of mind for families.

Question 36

How can I contact Vicekeeper?

Accepted Answer

You can reach Vicekeeper through several channels: Phone: +971 58 630 5453 Email: Available through the contact form on the website Website: vicekeeper.com The support team is responsive and can assist with inquiries about services, availability, pricing, and bookings.

Question 37

What are your support hours?

Accepted Answer

Vicekeeper's support team is available every day from 9:00 AM to 9:00 PM UAE time. Support is available via email, and phone. This extended availability ensures that families can get help when they need it, including evenings and weekends.

Question 38

Where is your office located for in-person visits?

Accepted Answer

Vicekeeper's office is located in the Grosvenor Business Tower, 10th floor, office 1012, in Barsha Heights (Tecom), Dubai. Families who wish to meet with the team in person can visit during business hours, though it is advisable to schedule an appointment in advance.

Question 39

What age range do your nannies care for?

Accepted Answer

Vicekeeper's nannies are experienced in caring for children of all ages, from newborns to school-aged children. The agency offers specialized newborn nanny services for infants in the first months of life, as well as nannies who can support older children with routines, activities, and development. The matching process takes into account the specific ages and needs of the children in your family.

Question 40

What does a newborn nanny do?

Accepted Answer

A newborn nanny provides specialized care for infants during the early weeks and months after birth. Responsibilities may include feeding support, establishing sleep routines, diaper changing, bathing, and monitoring the baby's development. They also assist parents in learning newborn care techniques and help create a calm, nurturing environment. The goal is to support both the baby's well-being and the parents' adjustment to life with a new child.

Question 41

Can I specify dietary restrictions or religious practices for my nanny?

Accepted Answer

Yes. You may specify dietary restrictions, allergies, religious practices, or other preferences when booking. Vicekeeper will take these requirements into account when matching you with a caregiver who can accommodate your family's needs and values.

Question 42

Do you provide nannies who can help with household tasks as well as childcare?

Accepted Answer

Yes. Many of Vicekeeper's nannies are willing and able to assist with light household tasks related to childcare, such as cleaning up after the children, preparing meals for them, and organizing their belongings. This can be discussed and agreed upon during the matching process to ensure clear expectations.

Question 43

How do you match a nanny to a family?

Accepted Answer

Vicekeeper uses a personalized matching approach that considers several factors: The ages and needs of the children The family's schedule and lifestyle Specific requirements or preferences (e.g., language, cooking skills, religious practices) The nanny's experience, skills, and personality Compatibility between the nanny and the family's values and expectations The agency aims to create matches that are not only professionally suitable but also personally compatible, leading to more stable and satisfying placements.

Question 44

Does Vicekeeper provide training for its staff?

Accepted Answer

Yes. Vicekeeper operates a KHDA-approved learning academy where nannies and caregivers receive professional training. This training covers essential skills for modern childcare and household management, including child development, safety, hygiene, nutrition, and communication. The academy ensures that all staff are equipped with the knowledge and skills needed to provide the highest level of care.

Question 45

What is continuous professional development, and how does it benefit families?

Accepted Answer

Continuous professional development (CPD) means that Vicekeeper's staff regularly participate in ongoing training and education to keep their skills current and expand their knowledge. This benefits families because their caregivers stay up-to-date with best practices in childcare, health, and safety, and continue to improve their ability to meet the evolving needs of the family.

Question 46

What certifications do your staff hold?

Accepted Answer

Vicekeeper's staff hold certifications in line with UAE standards. All caregivers are certified and have completed the agency's training programs. They also hold verified medical clearances. The specific certifications may vary depending on the role, but all staff meet the required standards for their positions.

Question 47

What sets Vicekeeper apart from other household staffing agencies in Dubai?

Accepted Answer

Vicekeeper distinguishes itself through several key factors: Rigorous Vetting: A comprehensive screening process that includes document verification, interviews, English and IQ testing, reference checks, and medical clearances. Professional Training: A KHDA-approved learning academy that provides ongoing training and development for all caregivers. Service Guarantee: A commitment to replacing staff or providing service credits if issues arise. Legal Employment: All staff are employed in accordance with UAE labor laws, with Vicekeeper as the legal employer. Personalized Matching: A focus on understanding each family's unique needs and matching them with compatible caregivers. Social Responsibility: A charity club that supports the education of employees' children, reflecting the agency's commitment to ethical and inclusive practices.

Question 48

What do clients say about Vicekeeper?

Accepted Answer

Vicekeeper has received positive reviews from families across Dubai. Clients frequently praise the professionalism, caring nature, and reliability of the nannies and other staff. The agency's managers are noted for being responsive, friendly, and efficient in matching families with suitable caregivers. Many clients highlight specific nannies who have made a positive impact on their families, and the overall consensus is one of high satisfaction and recommendation. Some clients have noted occasional dissatisfaction with cleaning services, but these instances appear to be rare, with the majority expressing great appreciation for the agency's services.

Question 49

Can Vicekeeper help families who are new to Dubai?

Accepted Answer

Yes. Vicekeeper is well-positioned to assist families who are new to Dubai and need to establish a household support system. The agency understands the unique challenges of setting up a home in a new country and can help families navigate the process of hiring household staff in the UAE. The founders themselves have experience with international relocations and understand the needs of expatriate families.

Question 50

Is there a minimum contract period for staff placements?

Accepted Answer

The specific terms depend on the type of service. Vicekeeper offers both short-term (including one-time and part-time) and long-term (full-time and live-in) placements. For full-time or live-in arrangements, there may be a minimum commitment period, which would be outlined in the service agreement. Families should discuss their needs with the Vicekeeper team to determine the most suitable arrangement.

Question 51

What languages do your staff speak?

Accepted Answer

Vicekeeper's staff primarily speak English, as English proficiency is part of the screening process. Many caregivers also speak other languages depending on their background. Families with specific language requirements can discuss these during the matching process to find a caregiver who can communicate effectively with all family members.

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